FAQs
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Why Does Kamp Kanine Have a Weekly Attendance Policy?
To help keep your dog(s) socialized with our ever-growing pack we require all of our dogs
to come to Kamp at least once a week. This way every day is a fun day and your dog won’t always feel like the new kanine kid on the block! With many years of refinement, we have found that when dogs do not attend regularly, they can be shy, picked on, or overly excitable. All of these things lead to instability in our pack. It is also essential that all of our staff know and understand all of our dogs and their typical temperament and behavior patterns. This consistency keeps everyone safe and happy. -
Why Was My Card Charged For Another Package?
We automatically charge all package by credit card klients when their package depletes to 2
uses or less. Please keep track of your pup’s kamp days. This way if you ever decide to switch your billing option, and do not wish to be charged for another package, you can let us know before your card is automatically charged for a new package. If you aren’t sure how many days are left on your pups package, feel free to ask us. -
Why Was I Charged For a Kamp Day When My Dog Was Not There?
Because we have limited space in the van we have a “no show” policy. This also helps us and the other van riders so that we do not make unnecessary trips and stops. Be sure to contact us the day before, or at least before our van leaves the facility in the morning, to avoid a no-show charge. If you feel like this charge is an error, please contact us right away.
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Why Did You Send Me a Form For My Vet - I Just Filled One Out?
We want all of our dogs to stay healthy so we need up-to-date vaccinations and test results. For this reasons we require our Vet Health Form to be filled out by your vet every time one of our required vaccines or fecal tests needs to be or has been updated. We appreciate your cooperation on this matter and hope that you feel secure that all of our Kampers are current.
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Why Was I Charged a $25.00 Account Maintenance Fee?
We send out notices 30 days in advance to all clients whose dogs have out of date records. 15 days later, if necessary, we send a reminder. If by the end of 30 days we do not receive the requested missing/updated documents and you do not inform us that you are in process of getting them to us, your account will be charged a $25 Account Maintenance Fee until they are received. This fee is waived when all records remain current.
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How Do I Add or Cancel a Day at Kamp for My Dog?
If you are a van service client just go to our website www.kamp-kanine.com and click on the Add or Cancel Kamp Day link that drops down under the Kurrent Klient link at the very top of the page. Please make sure to fill out the form completely. Also make sure to state in the notes if you are requesting one-way van service.
If you are a walk-in client there is no need to fill out a form or call us unless it’s your first day or
first day back after a break or vacation. -
What is the Earliest or Latest I Can Drop-off My Dog?
Morning drop off is between 7-11am and afternoon pick-up is between 2-6pm.